Gary Business

Archive for the ‘Management’ Category

Regardless of the development’s size, it’s not likely that the landlord or the property owner resides in or near the complex. So how are these investors securing success and ensure a return on their investment? David Lindahl, a renowned property investor advises that successful ownership starts with a solid team. Your staff should be motivated towards success and held accountable. Mr. Lindahl owns over 7,000 units around the US and has been investing in homes and apartments for more than 14 years. When the self proclaimed “Apartment King” reiterates the importance of a reliable team, landlords across the US pay head to his advice.

Trusting your team on word of mouth alone is a divine, but unrealistic practice. Simply assuming that your managers are providing excellent service to your tenants is a gamble. In addition to maintaining the image of your complex, you rely upon your manager to carry out the day-to-day functions of running it. More often times than not, your manager is also trusted to bring in new clients and implement strategies to attract and maintain renters. Call tracking should be utilized as an vital and affordable technology in monitoring productivity and professionalism. How is your team representing you in their dealing with your clients and potential clients. This technology would be beneficial for landlords invested in multiple properties for training purposes, collections and even maintenance management.

With inbound call tracking, landlords can measure the effectiveness of their promotions by tracking the calls they generate. Each one is given it’s own unique phone number. The incoming calls are traced, tracked and recorded. Outbound call tracking tracks and records all outbound calls from your employees. This can be especially advantageous when dealing with maintenance/repairs disputes. The most vital aspect of both inbound and outbound call tracking is to ensuring the clients or prospective clients are satisfied and accurate information is given.

We provide both inbound and outbound call tracking, as well as web analytics. It eliminates the guess work from advertising, employee retention, lay offs, promotions and training. Landlords rarely supervise their teams, the teams are simply trusted when they should be held accountable.

The cost of call tracking is a lot less than what is lost by one vacant apartment, one day with an unproductive employee, or one ineffective ad. Give us a try. If you are unhappy with the results, or you simply do not see the service helping, cancel anytime. How much is it costing you not to try?

In this installment of our guide to organizational management we look at management structure…

The process of planning, organizing, and controlling human and other resources in order to meet an organizations goals, is known as management.

Typically, a company will be set up to include different types of managers, which can include managers with responsibility for a specific department or division of the entity, as well as regional managers who supervise activities in a particular geographic region. The types of management positions will vary in accordance with the size of the business.

Management structure (also known as organizational structure) is the method by which staff, departments, divisions and regions work and interact with one another. There are two main types of such structures, known as flat and hierarchal.

Whats known as a flat management structure promotes a decentralized decision-making process, which increases staff involvement and is achieved by very few or no management layers between front-line workers and the company’s leadership.

By elevating the level of responsibility of baseline employees, and by eliminating layers of middle management, comments and feedback reach all personnel involved in decisions more quickly.

Since the interaction between workers is more frequent, this management structure generally depends upon a much more personal relationship between workers and managers.

The hierarchal management structure has a set chain-of-command – that is each unit in the organization (except that at the very top) is subordinate to another unit or division. That means that each individual communicates directly with an immediate supervisor or subordinate and does not jump over layers of management to get to the top leader.

The benefit of a hierarchal structure is also its primary limitation in that it will reduce the level of communication that goes directly to the top.

The hierarchal configuration, however, is the most prevalent for large corporations, governments, and even organized religions.

Flat management structures will typically only work well in smaller companies, or within smaller defined units of a large organization. Once an entity reaches a certain size, this type of structure will not work as well and could end up having a negative impact on productivity. An organizations complexity can be related to its size and how widely distributed it is geographically, and it is this complexity that governs which management structure is most beneficial to the company.